pilslot Privacy Policy

1 Introduction

pilslot ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the pilslot platform at pilslot.net. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected by pilslot through your use of the Platform, including account registration, gaming activity, payment transactions, customer support interactions, and any other engagement with pilslot's services. By registering on or using the pilslot platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Personal Data We Collect

pilslot collects the following categories of personal data from players and users of the Platform:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — pilslot is strictly 21+ only)
• Email address and mobile phone number
• Residential address (city, province, region within the Philippines)
• Government-issued ID type and number (e.g., Philippine National ID, passport, driver's license, SSS ID)
• Selfie or photograph submitted for identity verification purposes

2.2 Financial Information

• GCash account number or registered mobile number
• PayMaya / Maya account details
• Bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for bank transfer transactions
• Debit card details (card number, expiry — processed securely via our payment provider)
• Transaction history including deposits, withdrawals, and bonus credits

2.3 Gaming Activity Data

• Game session logs, including games played, wagers placed, and outcomes
• Account balance history and bonus usage records
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

2.5 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences

3 How We Collect Your Data

pilslot collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, Maya, and banking partners; fraud detection signals from security service providers.
• Regulatory sources: Information shared with or received from PAGCOR or other Philippine regulatory authorities in connection with our compliance obligations.

4 How We Use Your Personal Data

pilslot processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your pilslot account; verifying your identity and age (21+ requirement); processing login and authentication.
• Service delivery: Enabling access to games, processing deposits and withdrawals, crediting bonuses, and providing customer support.
• Legal and regulatory compliance: Fulfilling our obligations under the Philippine Data Privacy Act, PAGCOR regulations, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws; responding to lawful requests from regulatory authorities.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorized account access.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior; administering deposit limits, cooling-off periods, and self-exclusion requests.
• Platform improvement: Analyzing usage patterns to improve the pilslot platform, fix technical issues, and develop new features.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

pilslot processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data, such as for marketing communications or optional data collection.
• Contractual necessity: Processing necessary for the performance of the contract between you and pilslot, including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR requirements, AMLA obligations, and NPC guidelines.
• Legitimate interests: Processing necessary for pilslot's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and freedoms.

6 Data Sharing and Disclosure

pilslot may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, and banking partners for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• Game software providers: Game studios and live casino operators whose games are available on the pilslot platform, to the extent necessary for game delivery and fairness auditing.
• Fraud prevention and security services: Third-party providers engaged to detect and prevent fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by pilslot, subject to professional confidentiality obligations.

All third-party service providers engaged by pilslot are required to process personal data only in accordance with pilslot's instructions and applicable data protection law. pilslot does not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards.

7 Data Retention

pilslot retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. In general:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC and identity documents: Retained for the duration of your account and for five (5) years after closure.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing preferences: Retained until you withdraw your consent or close your account.

Upon expiry of the applicable retention period, pilslot will securely delete or anonymize your personal data in accordance with NPC guidelines.

8 Data Security

pilslot implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pilslot platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of the Platform infrastructure
• Multi-factor authentication requirements for administrative access to data systems
• Incident response procedures for detecting, reporting, and managing personal data breaches

While pilslot takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pilslot account credentials and for notifying us immediately of any suspected unauthorized access to your account.

9 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by pilslot:

• Right to be informed: The right to be notified of how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data pilslot holds about you and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pilslot's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact pilslot's Data Protection Officer at [email protected]. We will respond to all verified data privacy requests within fifteen (15) business days, in accordance with NPC guidelines.

10 Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pilslot platform. They help us recognize your device, maintain your session, remember your preferences, and analyze how the Platform is used.

10.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. Only activated with your consent.

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pilslot platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

11 Children's Privacy and Age Restriction

The pilslot platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. pilslot does not knowingly collect personal data from individuals under the age of 21.

If pilslot becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposited funds subject to verification. If you believe a minor has registered on the pilslot platform, please contact us immediately at [email protected].

12 Changes to This Privacy Policy

pilslot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. The date of the most recent revision is indicated at the top of this page.

Where changes are material, pilslot will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the pilslot platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or pilslot's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject line: Data Privacy Request – [Your Registered Email]
• Response time: Within 15 business days of receipt of a verified request

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by pilslot.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact support directly.